Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune. 

Prescription Collection 

Due to new Data Protection regulations patients will be asked for 3 identifiers when collecting prescriptions which may include photo ID.

 Alternatively your prescription can be sent electronically to your pharmacy. Please speak to reception for more information.

Please note when ordering prescriptions online with SystmOne:

If requesting a repeat prescription and you need to send a note/request medication not shown on screen- Please put in your requested medication then click 'Request medication' 

Then on the next section add in your notes.

If you fill in 'Custom Requests' this will cancel out the other medication you have requested 

Repeat Prescriptions

If you require regular medication your Doctor will issue you with a repeat prescription.

Ways to Request Your Repeat Prescriptions

We aim to have prescriptions ready for collection after 4pm, 3 working days after receiving your request sometimes prescriptions may take longer to process.

When requesting your prescriptions using any of the following methods: you may wish to nominate a pharmacy to collect and process your prescription so that you can pick it up directly from the pharmacy of your choice.  Please make sure that if you have made an arrangement with a particular pharmacy then you will need to write on your request which pharmacy you would like your prescription to go to, make sure that if it is part of a chain that you specify the name and road.   If you are wanting a friend or relative to pick up the prescription for you, please indicate by writing ‘to collect’.

In Person

Put the completed right-hand side of your last prescription or a ‘Repeat Medication Request’ form in the box on the reception desk.

Through Your Pharmacy

Most pharmacies in Ipswich will take your repeat slip and collect your repeat prescription for you, but please confirm this with your pharmacy.

If your medication remains fairly stable, please ask your pharmacist about ‘repeat dispensing’ as it may be possible to have your prescription authorised for up to a year and you will only need to request it when approaching the end of each period.


This service requires prior registration; for details please click here. Please note that requests made using this method will still require 48 hours notice (working days) some requests may take up to 72 hours (working days) and will be ready after 4pm on the day of collection.

By Post

Send the completed right-hand side of your last prescription or a clearly written list of what you need to the following address. If you want the prescription posted back to you, please include a stamped, self-address envelope. Requests made via post without a SAE will be put into the box for collection in person; we do not automatically send these out.  It is important that you put the correct postage on the SAE.

Repeat Prescriptions, Orchard Medical Practice, Orchard Street, Ipswich, IP4 2PZ

If you have a significant amount of repeat medication, we recommend the return envelope be no smaller than DL size (one third of A4) to ensure it does not become too thick; this can delay your items in the post as a single stamp may not be enough.

"Acute" (Short Term) Prescriptions

If you feel that you need a medication that is not on your repeat slip, please call the surgery and speak to a prescribing clerk; note that requests for acute medication may take longer than repeat requests.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Electronic Prescription Service (EPS)

We joined the electronic prescription service on 15th February 2017. You can now nominate a local pharmacy you wish all your medications to go to; please speak to reception or the prescription clerks to set this up.

You will still need to request your medication as normal but instead of collecting from the surgery you can collect from your nominated pharmacy. Please still allow the usual time for your requests to be processed and sent electronically to your nominated pharmacy. 

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