Orchard Medical Practice IpswichSuffolk, IP4 2PZTel: 01473 213261
Orchard Medical Practice is part of the East Ipswich Primary Care Network (PCN). We work closely with Ravenswood Medical Practice and Dr Solway, Mallick & Roy Practice. We jointly employ and share a number of staff who work across all three practices, currently those staff employed by the PCN, consist of Paramedics, Pharmacists and Social Prescribers - By working together closely we aim to learn good practice from each other to Improve our services and access to healthcare for the 36000 patients that live locally and are registered with our practices.
The long term objective is to continually improve and develop our teams in a way that only working at scale can achieve. This means for you the patient, that we aim to have a wider range of expert practitioners within our teams enabling you to consult with the most appropriate person.
As the PCN develops we will keep you updated as to any significant changes that may affect the way our services are delivered.
Our standard opening hours are:
Monday - Friday 08:00 - 18:30
Saturday 08:30 - 12:30
Saturdays are for pre-booked appointments only – our telephone lines are not open.
Afternoons from 1:30pm until the following morning at 8am for staff training:
Upcoming bank holidays in England and Wales 2022
Upcoming bank holidays in England and Wales 2023
Although the vaccine has been fantastic in reducing the spread of Covid-19. The numbers of infections and deaths appear to be rising this Autumn/Winter. As a result of the rise in cases and the lawful requirement to wear facemasks having been removed. The Orchard Medical Practice will continue to maintain extra infection control processes to protect its most vulnerable patients.
We respectively ask that ALL patients continue to wear face coverings when coming into the Health Centre. If you do not have access to a face covering we will be happy to provide you with either a surgical face mask or a face shield prior to you entering the Health Centre.
In very exceptional circumstances which in reality are rare, some patients may have a valid reason for not wearing a face covering, if that is the case we will arrange for you to be seen at a time and in an area separate from other patients. We do this as it is important that we protect vulnerable patients who are visiting the surgery.
We continue to offer triage on all patients requesting access to a GP. If a GP feels that you need further examination, they may ask for you to attend a face to face appointment, this will usually be on the same day if needed.
Patients that are suspected of having respiratory symptoms as a result of Covid-19 may be asked to attend the surgery and will be seen in a separate part of the building. Which has been isolated from the general population, you will be advised what to do if this is the case.
You should NOT come into the surgery if you think you might have Covid-19 or have the symptoms suggestive of the virus.
Orchard Medical Practice is participating in the roll out of the Covid-19 Booster vaccination programme, which is for the >18year olds.
Although there has been an announcement regarding the offer of a 4th vaccination we have not been allocated any additional vaccine as of yet - When allocated we will of course prioritise the most vulnerable patients in the first instance.
Please be aware that eligibility at any point is dependent on you having at least 6 months from your third dose of Covid-19 vaccine.
Some patients that are Immune Suppressed may require a booster dose vaccine this means that the this means that the booster dose should be administered after a few weeks following the second dose. You will will usually be notified of the need for this either from the hospital, NHS England or your GP practice. Please make sure that you inform the receptionist clearly that you need a third dose opposed to a booster dose. It is the same vaccine just administered at a different interval.
The regulations regarding isolation appear to be changing daily and you should seek advise on what to do at the point you find that you are Covid positive .
COVID DATA NOT SEEN IN YOUR PATIENT RECORD
If you received your Covid 19 Vaccinations at another organisation, we will not be able to look into this for you. You should ring 119 and ask them to refer you to the VDS service, they have been commissioned to validate immunisation data.
Above information in alternative languages:
Provided by: Suffolk County Council
If your child is ill during COVID-19
School flow chart for suspected COVID-19
COVID-19 absence: A quick guide for parents/carers
We just want to thank you for your lovely feedbackhttps://www.ipswichstar.co.uk/news/health/patient-survey-reveals-positive-experiences-at-ipswich-gps-9152328IMPORTANT UPDATEFrom the 1st May we are moving in line with other practices locally and will NO LONGER take prescription requests over the phone - We ask that requests are made by using theOn Line services, you can ask reception on how to sign up for thisor via the NHS App, this really is the simplest optionor if you prefer your chosen pharmacist can request your medication on your behalf. You will need to speak to and set up an arrangement with your chosen pharmacist for this option.Pharmacy Referral SchemeOn the 31st March the practice will participate in the local pharmacy referral scheme - there are many things that a pharmacist can assist you with for example Hay Fever, Bites, Stings, Athletes Foot and Sticky Eyes etc - In future when you call the practice with problems such as those described above we may refer you to a local pharmacy rather than deal with the problem in the surgery. Pharmacists are very well trained and capable of dealing with this type of problem, if they feel that you need further intervention or specialist treatment they will refer you back to the practice and an appointment will be made for a clinician to either call or see you as necessary.Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.We have the following advice for our patients:If you have been told your blood test is urgent, please attend your booked appointment without delayIf you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the testWe appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in directly with the practice.
Pharmacy Referral Scheme
On the 31st March the practice will participate in the local pharmacy referral scheme - there are many things that a pharmacist can assist you with for example Hay Fever, Bites, Stings, Athletes Foot and Sticky Eyes etc - In future when you call the practice with problems such as those described above we may refer you to a local pharmacy rather than deal with the problem in the surgery. Pharmacists are very well trained and capable of dealing with this type of problem, if they feel that you need further intervention or specialist treatment they will refer you back to the practice and an appointment will be made for a clinician to either call or see you as necessary.
Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.
We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT).
Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.
We have the following advice for our patients:
We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.
We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in directly with the practice.
This means that both practices will use the same reception desk located the front entrance of the building and staff from both practices will be able to book appointments and access information related to patients registered with both practices.
Whilst things might look a little different at reception, this will not change your ability to book appointments and see your doctor in the usual way.
Staff from both practices are trained in maintaining confidentiality and will work together to ensure that your health record remains secure and will still only be accessed by or shared with staff that need it for your care.
Did you know you can self-refer to a number of services without seeing your GP?
These include, physiotherapy, podiatry, quitting smoking, getting active, losing weight, sexual health, contraceptives, anxiety/stress/low mood. Visit our self-referral page to find out more: Self-referrals
The Cancer Care Navigators are here to help people get the right help and support with all non-medical needs.
They are trained staff working alongside Ipswich and Colchester hospital and with the local GP surgeries to support newly diagnosed patients, their families and carers with practical, financial and emotional concerns they might have.
We are able to offer practical support and advice, which might include:
Supporting patients with the transition back to daily life, as their care moves from a hospital setting to a community setting.
You can self-refer by calling Colchester on 01206 487288 or Ipswich on 01473 702125 or you can email firstname.lastname@example.org
Medical Equipment Every Home Should Have
In order of importance:
Available from high st chemists and on-line
Other than the essential thermometer, there are two pieces of medical equipment that we recommend for the home: a Blood Pressure Monitor and Pulse Oximeter. These three machines together will give the vital information needed to help your doctor advice you should you become ill.
My Care Record enables health and care professionals to access information about you to improve your care.Providing you with:• Better co-ordinated and seamless care• Quicker diagnosis and treatment• Less paperwork and less repetition• Fewer unnecessary clinical tests• More accurate prescriptions• More time to spend on clinical care
For more information, including the Privacy Notice, please visit the My Care Record website
Orchard Medical Practice does not prescribe sedatives for fear of flying; the reasons for this can be found below:
Orchard Medical Practice appreciates that a fear of flying is very real and very frightening, several airlines and travel insurance firms provide support for the management of this problem.
The following links are not endorsed by Orchard Medical Centre but might be useful for further information: